Do I have to pay customs
charge?
• In most cases there is no customs clearance required, however
if additional charges for customs clearance takes place it must be paid
by you, we have no control over these charges and can't predict what
they may be. Customs policies vary widely from country to country, you
may want to contact your local customs office for further information.
Is my credit card safe?
• Absolutely! In fact, it is safer to use your credit card over
the internet than in a restaurant or department store.
Why is my credit card number not being accepted?
• You may have entered an extra digit in the credit card number.
Please check to make sure you entered the card number correctly and
try again. If this still does not work you may need to contact your
bank.
Why do I have to include
my phone number?
• The phone numbers allow us to contact you if there is ever a
question about your order. The shipping companies require that Day Gems
obtain the phone number of the intended recipient of the package so
that they can contact them if there is any problem with the delivery.
What will you do with
the information I give you? Can I be certain that you will not share
that information with any other individual or organization?
• We understand that your personal information is just that, your
personal information. We keep your information private and confidential
and we allow you to choose the level of communication you receive.
How do I know if you
received my order?
• Once you have been through the order, checkout and have finished
payment, Day Gems will send you order confirmation via email, with your order details.
How do you ship merchandise?
Is my shipment insured?
Please SELECT EMS unless your country is one of the following:
Australia, Bangladesh, Bhutan, Brunei, Cambodia, Canada, China, Hong Kong, India, Indosenia, Japan, Laos, Macau, Malaysia, Maldives, Mexico, Nepal, New Zealand, Pakistan, Phillipines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, USA, and Vietnam. OTHER COUNTRIES MUST SELECT EMS. Because of the extra cost of shipping your goods may be sent via Registered Air mail if your country is not one of the listed above.
EMS Reaches most destinations within 10 business days worldwide,
no Sunday delivery. Signature upon delivery is required. Shipping can
be tracked online at every step. IF SHIPPING TO P.O. BOXES or FPO/APO,
AIR MAIL WILL HAVE TO BE USED. Not recommended for U.K., France, or
Russia where your shipment may be subjected to taxes and extra customs
clearance charges.
Registered Air Mail can not be tracked online and reachs most destinations in 2-5 weeks. If you are concerned about VAT or
customs formalities at your destination, this is a good option. Air
Mail is rarely inspected and parcels are most likely to be delivered
without any additional imposition of fees by your government. Signature
upon delivery is required. If shipping to P.O. Boxes or
FPO/APO please inform us in the comments box, during your order.
How do I know when my
order is shipped?
• Your goods will be packed and dispatched within 24 hours. The Mail Service is not opened on weekends or public holidays. If you are in a more
remote country, (click
here to see list,) the parcel may be sent by Air mail which has
no on line tracking number.
When will my order arrive?
• EMS reaches most destinations in the world within 10 business days Registered Air Mail reaches most destinations in the world within 2 – 5 weeks and has no on line tracking number. To find out when you will receive an order,
you need to consider the availability of the items you have ordered,
the shipping and your geographical location.
Tracking your package
on-line
• Below you will find information regarding the shipment
carrier's used by Day Gems. Once you have followed the link to the appropriate
shipper site, you will be prompted for the shipment tracking number.
You can find this number in the confirmation email message sent to you
after shipping. If you are in a more remote country, (click
here to see list,) the parcel may be sent by Air mail which has
no on line tracking number.
EMS Courier
Package Tracking:
http://track.thailandpost.co.th/trackinternet/default.aspx?lang=en
How to return an item
or order?
• In the rare case, you want to return a gem, please send us an
email asking for shipping instructions and reason for return. All returned
merchandise must only be sent by registered mail (no FedEx, UPS, DHL,
etc...) and returned it in its original, undamaged condition for a refund
or a credit, package must be postmarked within 7 days of the day you
received the stone. The shipping & insurance fees are not refundable.
VEDIC ASTROLOGY FAQ's
Can wearing gemstones help me?
• YES. The ancient wise men of India discovered that there are
ways to counter the harmful effects of the stars. They believed that
the best remedial agents, better than herbs, and even better than metals,
are flawless (or as flawless as possible) gemstones of not less than
2 carats.
Swami Sri Yukteswar, in the Autobiography of a Yogi, written by Paramahansa
Yogananda, stated that faultless gems of not less than two carats, worn
in contact with the skin, are the most beneficial for astrological purposes.
Do I wear the gems all
the time?
• Some believe that one should never take off an astrological
stone. The belief is that if a gemstone is acting as protection, we
are taking a risk if we take off the stone. It is good if one can wear
one's gemstones as much as possible, but we feel one should be practical.
Be prepared to take off metal jewelry when passing through an airport
sensor, having an x-ray taken, or swimming in the ocean.
Do synthetic gems work?
• NO. The principal idea behind astrological gemstones is that
their vibration is what helps us. The vibration is created by the vibration
from the earth it absorbed when it was created millions of years ago.
This most important element is something that can not be created or
duplicated in the laboratory. Vedic astrology encourages the use of
natural untreated gemstones.
