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Frequently Asked Questions:

Why buy Day Gems? Why is Day Gems different?
• Our gems are direct from the mines, the dirt is washed from them and then they are cut and polished. No chemicals and no middlemen.
• Day Gems natural untreated gems are worth more than similar treated gemstones. Untreated gemstones will remain just as they are forever and untreated gems are not harmful to a person's health. (If you want to learn, more about gemstone treatments click here.)
• Day Gems has the lowest prices for similar gemstones or your money back.
• You only need to give Day Gems 1 chance; you will be so glad that you did. Once we do business together, you will not look back; you will not want to use another wholesaler again.
• We offer great service and customer satisfaction.


Why trust Day Gems ?
• Unlike other businesses we sell all our gemstones with an independent gem identification report.
•Our family has been mining precious materials since the 1860’s and are still mining today, (5 generations.) We have been wholesaling gemstones and jewellery since 1977.
• Day Gems web site is programmed in one of the most secure computer languages. Your security and privacy is ensured.
• Day Gems is a registered business with the Australian government. Day Gems has an Australian Business Number.

Why buy your jewelry from Day Gems?
• Day Gems create superior quality jewellery.
• You are buying direct, meaning incredible low prices for you, that is our aim, 'the best deal for you!'
• The independent gem identification report is completed by an expert Gemmologist, usually before setting which is better for correct gem identification.

Mogok Sapphire mine


Why does Day Gems have the lowest prices?
• We live and work around mines and gem markets this allows us to direct buy without all the middle men.
•Day Gems purchase prices are much less, this allows Day Gems to sell for much less than anyone else, no wonder wholesalers, merchants and manufacturers buy from Day Gems.

Why does Day Gems have great service?
• Gems are our business, not just a job.
• Day Gems prides itself on return customers, you, are the most important part of Day Gems business.

Ruby rough


How do I know the stone is what you claim it to be?
• All Day Gems stones come with an independent gem laboratory, identification report. We choose to use the lab that constantly looks at more natural untreated Mogok and Burmese stones than possibly any other lab. If you would like a report from another lab, this can be done at the purchaser’s expense.
• We are so sure that you will absolutely adore our products so much that we have a money back guarantee.

What information is required on the order form?
• Your complete name (first and last.)
• The street address to which the order is to be shipped. (Post office boxes not accepted)
• The city, state and/or country to which the order is shipped.
• Your zip / post code, if applicable.
• Your phone number.
• Your email address.

For more information, see 'How to purchase.'

How do I use Paysbuy to pay for my order?
• After you have checked out your items simply follow the Continue prompts until you reach the Paysbuy website were you will be taken to a transaction page. Here you will be able to review the details of your order, including the total purchase amount. You may pay for your purchase securely and instantly using funds from your Paysbuy account or you can send payment to Paysbuy via credit card (VISA), debit card, eCheck or bank transfer. Once payment is approved, Paysbuy will immediately notify us by email.

Do I have to pay customs charge?
• In most cases there is no customs clearance required, however if additional charges for customs clearance takes place it must be paid by you, we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country, you may want to contact your local customs office for further information.

Is my credit card safe?
• Absolutely! In fact, it is safer to use your credit card over the internet than in a restaurant or department store.

Why is my credit card number not being accepted?
• You may have entered an extra digit in the credit card number. Please check to make sure you entered the card number correctly and try again. If this still does not work you may need to contact your bank.

Why do I have to include my phone number?
• The phone numbers allow us to contact you if there is ever a question about your order. The shipping companies require that Day Gems obtain the phone number of the intended recipient of the package so that they can contact them if there is any problem with the delivery.

What will you do with the information I give you? Can I be certain that you will not share that information with any other individual or organization?
• We understand that your personal information is just that, your personal information. We keep your information private and confidential and we allow you to choose the level of communication you receive.

How do I know if you received my order?
• Once you have been through the order, checkout and have finished payment, Day Gems will send you order confirmation via email, with your order details.

How do you ship merchandise? Is my shipment insured?
Please SELECT EMS unless your country is one of the following:
Australia, Bangladesh, Bhutan, Brunei, Cambodia, Canada, China, Hong Kong, India, Indosenia, Japan, Laos, Macau, Malaysia, Maldives, Mexico, Nepal, New Zealand, Pakistan, Phillipines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, USA, and Vietnam. OTHER COUNTRIES MUST SELECT EMS. Because of the extra cost of shipping your goods may be sent via Registered Air mail if your country is not one of the listed above.

EMS Reaches most destinations within 10 business days worldwide, no Sunday delivery. Signature upon delivery is required. Shipping can be tracked online at every step. IF SHIPPING TO P.O. BOXES or FPO/APO, AIR MAIL WILL HAVE TO BE USED. Not recommended for U.K., France, or Russia where your shipment may be subjected to taxes and extra customs clearance charges.

Registered Air Mail can not be tracked online and reachs most destinations in 2-5 weeks. If you are concerned about VAT or customs formalities at your destination, this is a good option. Air Mail is rarely inspected and parcels are most likely to be delivered without any additional imposition of fees by your government. Signature upon delivery is required. If shipping to P.O. Boxes or FPO/APO please inform us in the comments box, during your order.

How do I know when my order is shipped?
• Your goods will be packed and dispatched within 24 hours. The Mail Service is not opened on weekends or public holidays. If you are in a more remote country, (click here to see list,) the parcel may be sent by Air mail which has no on line tracking number.

When will my order arrive?
• EMS reaches most destinations in the world within 10 business days Registered Air Mail reaches most destinations in the world within 2 – 5 weeks and has no on line tracking number. To find out when you will receive an order, you need to consider the availability of the items you have ordered, the shipping and your geographical location.

Tracking your package on-line
• Below you will find information regarding the shipment carrier's used by Day Gems. Once you have followed the link to the appropriate shipper site, you will be prompted for the shipment tracking number. You can find this number in the confirmation email message sent to you after shipping. If you are in a more remote country, (click here to see list,) the parcel may be sent by Air mail which has no on line tracking number.
EMS Courier
Package Tracking:

How to return an item or order?
• In the rare case, you want to return a gem, please send us an email asking for shipping instructions and reason for return. All returned merchandise must only be sent by registered mail (no FedEx, UPS, DHL, etc...) and returned it in its original, undamaged condition for a refund or a credit, package must be postmarked within 7 days of the day you received the stone. The shipping & insurance fees are not refundable.

Can wearing gemstones help me?
• YES. The ancient wise men of India discovered that there are ways to counter the harmful effects of the stars. They believed that the best remedial agents, better than herbs, and even better than metals, are flawless (or as flawless as possible) gemstones of not less than 2 carats.
Swami Sri Yukteswar, in the Autobiography of a Yogi, written by Paramahansa Yogananda, stated that faultless gems of not less than two carats, worn in contact with the skin, are the most beneficial for astrological purposes.

Do I wear the gems all the time?
• Some believe that one should never take off an astrological stone. The belief is that if a gemstone is acting as protection, we are taking a risk if we take off the stone. It is good if one can wear one's gemstones as much as possible, but we feel one should be practical. Be prepared to take off metal jewelry when passing through an airport sensor, having an x-ray taken, or swimming in the ocean.

Do synthetic gems work?
• NO. The principal idea behind astrological gemstones is that their vibration is what helps us. The vibration is created by the vibration from the earth it absorbed when it was created millions of years ago. This most important element is something that can not be created or duplicated in the laboratory. Vedic astrology encourages the use of natural untreated gemstones.


Head office: Day Gems, 26, Moo 5, Suranarai Rd., Lamnarai, Chaibadan, Lopburi, 15130, Thailand.
Phone: +95 9 771 777 897
Email: enquiry@daygems.com

Australian Business Number: 12 887 031 042

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PRIVACY AND SECURITY STATEMENT: Your personal information is treated with strict confidence and will not be disclosed or sold to third parties. We guarantee that every transaction you make at Day Gems will be 100% safe.

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